Loft Construction L.t.d, CRN M12124033B and address “Street Sami Frashëri, Tirana, Albania (“We”, “The Company”, “The Service”) is committed to protecting the privacy and personal data of every user of our website.

This Privacy Policy has been prepared in accordance with the legal requirements of the Republic of Albania, including Law No. 9887/2008 “On the Protection of Personal Data”, amended by Law No. 48/2012, as well as international data protection standards based on the GDPR.

By using our website, or contacting us, you accept the terms of this Policy and the way we process your personal data!

1. Definitions

For the purposes of this policy:

• “Personal Data”: any information relating to an identifiable natural person (e.g., first name, last name, phone number, email, location).
• “Processing”: any operation performed on personal data, such as collection, storage, use, transmission, or deletion.
• “User”: any individual who uses the website or requests a service from Loft Construction.
• “Controller”: Loft Construction, responsible for the processing of personal data.

2. Data We Collect

We collect only the data necessary for operating our service and communicating with you. This includes:

2.1 Data collected directly from you

• First name
• Last name
• Phone number
• Email address
• Information you voluntarily provide through phone calls, our website, social media, the mobile application, contact forms, and the use of our online services.

2.2 Data collected automatically

When you visit our website:

• IP address
• Browser and device data
• Technical cookies, etc.

These are used solely for the technical functioning of the website.

3. Purposes of Data Processing

We process your personal data for the following purposes:

3.1 To provide construction services

• Planning and managing bookings
• Communication with you and the assigned driver or call-center operator
• Providing service notifications

3.2 For communication purposes

• Responding to your questions or requests
• Booking confirmations
• Informing you about changes in schedules or services

3.3 To improve user experience

• Anonymous analysis of website usage
• Optimization of technical functions and security

3.4 Legal compliance

• Record-keeping required by authorities
• Retention of data for fiscal or accounting purposes, where applicable

4. Legal Basis for Processing

Your personal data is processed based on:

• Your explicit consent (when completing the online form, calling our phone numbers, using our online services on the website or mobile application, etc.)
• Article 6 of Law 9887 → processing necessary for providing the service
• Legal obligations of the company
• Legitimate interest related to the organization of transportation services

You may withdraw your consent at any time by contacting us.

5. Data Retention

We store your data for the following periods:

• Contact data: up to 2 years after the end of communication
• Booking data: up to 5 years, in accordance with fiscal requirements
• Technical data (cookies/IP): 30 days to 12 months, depending on the type of cookie

After the retention period expires, the data is deleted or anonymized.

6. Data Sharing with Third Parties

We do not sell or distribute your personal data.

Data may be shared only with:

• State authorities (when legally required)
• Technical partners (hosting, IT, email), who act as “engaged processors” under legal confidentiality agreements

We ensure that every third party complies with data protection standards.

7. Data Security

Loft Construction applies technical and organizational measures, including:

• Encrypted communication (SSL)
• Access control mechanisms
• Secure servers
• Internal procedures for data storage

No system can guarantee absolute security, but we take all reasonable protective measures.

8. User Rights

You have the right to:

• Request a copy of the personal data we hold about you
• Correct inaccurate data
• Request deletion (“Right to be forgotten”)
• Restrict processing
• Object to processing based on legitimate interest
• Withdraw your consent
• File a complaint with the Albanian Commissioner for the Right to Information and Personal Data Protection

Requests should be sent to: [insert your support email]

9. Transfer of Data Outside Albania

If we use hosting or email services outside Albania, data is transferred only:

• to countries with an adequate level of protection as recognized by the Commissioner, or
• based on standard data protection clauses (GDPR Standard Contractual Clauses)

10. Cookies

The website may use cookies:

• Essential technical cookies
• Functional cookies
• Analytical cookies (Google Analytics), only with your consent

You may manage your cookie preferences through your browser settings.

11. Policy Changes

Loft Construction may update this policy at any time.
The new version will be published on the website and will become effective immediately.

Published Version Date: 05.12.2025